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Invoice Specialist

Location:Calverton, MD
Exempt/Non-Exempt:Non-Exempt
Benefits:All employees enjoy a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, a 401k plan, and reduced cost travel perks
Employment Type:Full Time
Description:The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with a generous benefits package, career stability, and growth opportunities. We seek to attract and retain the highest quality employees, and thereby best serve our client base.

As an Invoice Specialist, you will be an integral part of the team working with our Cruise Sales Consultants and our Cruise partners. You will have a direct impact on the client experience.

Duties:As an Invoice Specialist, you will:
Review customer invoices and communications to ensure accuracy after submission by the Cruise Sales Consultants
Review invoices for compliance with the terms and conditions for both the Company and our travel suppliers
Detect and correct errors in client reservations and invoices
Communicate with the sales team on more complex customer transactions
Compute charges and track payments
Speak with customers over the phone
Provide excellent customer service to both internal and external customers
Provide administration and support for large group transactions
Assist with other administrative functions, such as payment processing
Other duties as assigned
Qualifications:Minimum Qualifications:
The required minimum qualifications include.
Ability to communicate clearly, concisely, and accurately, both verbally and in writing
Ability to perform detail based transactions
Attention to detail
Solid Computational skills
Self-motivated
Sense of urgency
Critical thinking skills and ability to anticipate needs
General computer competency required
Typing speed of at least 40 wpm
Prior experience computing and processing monetary transactions

Preferred Qualifications:
Experience performing reconciliations
Familiarity with processing credit card transactions
Knowledge of SalesForce.com
College degree preferred
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