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Client Quality Control Representative

Location:Calverton, MD
Exempt/Non-Exempt:Exempt
Benefits:Complete Benefits Package, Including 401k
Employment Type:Full Time
Description:The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with a generous benefits package, career stability, and growth opportunities. We seek to attract and retain the highest quality employees, and thereby best serve our client base.

As a Client Quality Control Representative, you will be an integral part of the team, and will have a direct impact on the client experience. Employees enjoy a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, and 401k.
Duties:As a Client Quality Control Representative, you will:
• Review customer invoices and communications to ensure accuracy
• Detect and correct errors in client reservations and invoices
• Communicate with the sales team on more complex customer transactions
• Compute charges and track payments
• Speak with customers over the phone
• Provide excellent customer service to both internal and external customers
• Provide administration and support for large group transactions
• Assist with other administrative functions, such as payment processing
• Other duties as assigned
Qualifications:The required minimum qualifications include:
• Ability to communicate clearly, concisely, and accurately, both verbally and in writing
• Ability to perform detail based transactions
• Attention to detail
• Self-motivated
• Sense of urgency
• Critical thinking skills and ability to anticipate needs
• General computer competency
• Typing speed of at least 35 wpm
• Prior experience computing and processing monetary transactions

Preferred Qualifications:
• Experience performing reconciliations
• Familiarity with processing credit card transactions
• Computational skills
• Knowledge of SalesForce.com
• College degree preferred


Since the birth of The Cruise Web in 1994, the company’s mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web’s success.

The Cruise Web is committed to diversity, and is an Equal Opportunity Employer. To apply, please submit an application with cover letter to HumanResources@cruiseweb.com.


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