Client Quality Control Representative
|Benefits:||Complete Benefits Package, Including 401k|
|Employment Type:||Full Time|
|Description:||The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with a generous benefits package, career stability, and growth opportunities. We seek to attract and retain the highest quality employees, and thereby best serve our client base.
As a Client Quality Control Representative, you will be an integral part of the team, and will have a direct impact on the client experience. Employees enjoy a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, and 401k.
|Duties:||As a Client Quality Control Representative, you will:
Review customer invoices and communications to ensure accuracy
Detect and correct errors in client reservations and invoices
Communicate with the sales team on more complex customer transactions
Compute charges and track payments
Speak with customers over the phone
Provide excellent customer service to both internal and external customers
Provide administration and support for large group transactions
Assist with other administrative functions, such as payment processing
Other duties as assigned
The required minimum qualifications include.
Ability to communicate clearly, concisely, and accurately, both verbally and in writing
Ability to perform detail based transactions
Attention to detail
Sense of urgency
Critical thinking skills and ability to anticipate needs
General computer competency
Typing speed of at least 35 wpm
Prior experience computing and processing monetary transactions
Experience performing reconciliations
Familiarity with processing credit card transactions
Knowledge of SalesForce.com
College degree preferred
Since the birth of The Cruise Web in 1994, the companys mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Webs success.
The Cruise Web is committed to diversity, and is an Equal Opportunity Employer. To apply please submit an application with cover letter at www.cruiseweb.com.